top of page

"The strength of the TEAM is each individual member.  The strength of each member is the TEAM." by Phil Jackson

Ashley

Ashley Selix

Sales and Service Manager

Asset Tracking Manager

18664321_1682932731720401_50942135878996

Kim Chellis

Office Manager

Payroll Specialist

Accounts Receivable/Payable

Courtney

Courtney Parrish

Marketing and Asset Tracking

Frequently  Asked Questions:

1.  Can equipment be added to the trailer?   Yes, with prior approval from an Hardway Sales Team Member; an addendum to your contract can be completed listing the added equipment.

2.  What happens if I need time off?   Hardway is willing to work with the O/O to defer payments if done so in advance (missed payments can be made up any time during the contract or by extending the contract length). Deferments are determined on individual case by case basis.  Missing 4 or more consecutive payments without communication with a Hardway Team Member could terminate the contract. 

3.  What happens if I decide to discontinue the Hardway Direct Program?  We don't want you to lose out on all the equity accumulated into the trailer but we understand sometimes it can't be avoided.  If you end the contract you will be instructed by an authorized Hardway Team Member where to drop the trailer.  The trailer will be inspected and any repairs will be deducted from your maintenance escrow. 

4. What do I need to do if I need repairs on the trailer.    You would need to contact Ashley and she can help you find a repair shop that we have a working relationship with near you.   If your repairs are going to take an extended period of time, and we have a trailer available, we will offer you the option to use that while your trailer is being repaired.

For further information or questions

please contact our Hardway Inc. Sales Team Member or

Office Manager during normal business hours: 

Mon-Fri     8:30 am - 5 pm EST

 

We look forward to speaking with you.

bottom of page